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Frequently asked questions
Find answers to common questions about our services. If you need more information, feel free to reach out to us directly.
Get a QuoteWhat information do I need to provide when booking?
To book equipment, we require your full name, phone number, email address, and a valid driver’s license (both front and back). If you’re picking up the equipment, we also need your vehicle registration details. Business customers may need to provide additional information.
How do I pay for my hire?
Payments can be made via bank transfer, credit or debit card, or cash upon pickup. Full payment is required before collecting the equipment. If you are arranging delivery, payment must be completed before dispatch.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking. However, we require at least 24 hours' notice before the scheduled pickup or delivery. Cancellations may incur a small fee, depending on the notice period and equipment availability.
Do you offer delivery and pickup services?
Yes, we offer convenient delivery and pickup services for an additional fee. Let us know your location, and we’ll arrange the logistics. Delivery charges vary based on distance and equipment type.
What happens if the equipment gets damaged?
Customers are responsible for any damage beyond normal wear and tear. If equipment is damaged, we will assess the repair costs, which may be deducted from the security deposit. If the repair cost exceeds the deposit, the customer must cover the additional expenses.
Do you offer weekend hire discounts?
Yes! We offer weekend hire discounts of 20-30% for equipment picked up on Friday and returned by Monday morning. This is a great option for customers who need extra time to complete their projects without paying for additional days.
Is insurance included with the hire?
No, equipment hire does not include insurance. We recommend checking with your insurance provider to see if your policy covers rented equipment. Alternatively, we can provide guidance on external coverage options.
How do I contact support if I have an issue with the equipment?
If you experience any issues with the equipment, please call or email us immediately. Our team is available to troubleshoot, provide guidance, and arrange for replacements or repairs if necessary. We prioritize minimizing downtime so you can complete your project without delays.
Ready to Get Started?
Don’t let equipment shortages slow you down. Whether it’s a small job or a large-scale project, CFX Hire provides reliable, well-maintained machinery to keep your work moving. Explore our comprehensive rental options and enjoy a seamless hiring experience with expert support.
